Applies to all plans provided by Virtual Innovation Group Limited
These terms apply to every VI Toolbox subscription, regardless of plan name or plan level. By signing up, starting a trial or continuing to use the platform, you agree to these terms.
1. What VI Toolbox Is
VI Toolbox is a subscription based business platform that provides CRM tools, communication tools, marketing tools, websites, automation and AI powered features.
You are buying ongoing access to the system. You are not buying the system itself.
Some features rely on external services such as email providers, phone carriers, AI engines, payment gateways and Google services.
2. Subscription Term and Billing
2.1 Minimum Term All VI Toolbox subscriptions begin with a six month minimum term. After six months, your subscription rolls to a monthly plan.
2.2 SaaS Billing Model VI Toolbox operates on a SaaS plan. Your credit card details are stored securely within the billing system and you will be charged automatically on your billing cycle for:
Your monthly subscription
Any usage based credits consumed
Any approved add ons
2.3 GST If you are based in New Zealand, all subscription fees are inclusive of GST. If you are based outside New Zealand, GST does not apply.
2.4 Annual Payments You may choose to pay annually at a 10 percent discount. Annual fees are non refundable.
3. Setup and Onboarding Fees
Setup, configuration, onboarding and migration fees are one off service fees. These are performed upfront and are always non refundable.
4. Platform Inclusions and Usage Based Costs
Each VI Toolbox subscription comes with a set of features as published on the website. All plans also include a reasonable allowance of resources suited to typical use for that subscription tier.
4.1 Usage Based Billing Some features incur additional charges. These may include:
Extra email sends beyond your allowance
Phone numbers, inbound and outbound call usage
Additional AI usage above your monthly AI credit
Any other usage based system features offered within VI Toolbox
Usage charges are added automatically to your monthly invoice.
4.2 Transparent Rates You can request the current usage rates at any time.
If our underlying providers change their pricing, your usage rates may increase or decrease.
If this happens, we will notify you.
5. Websites Built on VI Toolbox
If your website is created inside VI Toolbox:
You own your content, text, images and media
The website builder, layout system and underlying technology remain part of VI Toolbox
The website cannot be migrated away because it relies on the platform
Cancelling your subscription will deactivate your website
We can export your content on request, but not the functioning site
This structure is what keeps your website affordable and stable.
6. Data, Access and Account Limits
6.1 Your Data You own the data you store inside VI Toolbox.
6.2 Account Permissions We provide permission levels to protect system stability. Some system functions remain restricted and cannot be modified by users.
6.3 Acceptable Use Even though plans use usage based billing, unreasonable or abusive use that harms system performance or breaches laws may be restricted or suspended.
7. Platform Updates
The platform evolves regularly. Features may be added, improved or retired. We do not guarantee that every feature will remain unchanged over time.
8. Cancellation
8.1 During the Minimum Term If you cancel during the six month commitment, the remaining term is still payable.
8.2 After the Minimum Term You may cancel with 30 days written notice. Your access and website will deactivate at the end of the notice period.
8.3 Data Export You may request an export of your contacts and content before cancellation. We do not export system features, automations or platform tools.
9. Liability
We are not liable for:
Third party outages from providers such as Google, AI engines, carriers or email systems
Platform interruptions outside our control
Business losses or indirect damages
We always act in good faith and work to minimise disruption.
10. New Zealand Law
These terms are governed by New Zealand law.
11. Our Commitment
We built VI Toolbox to make running a business easier. If you need help, reach out and we will support you.
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