--- title: "5 Questions To Ask In A Video Testimonial | Virtual Innovation" description: "A customer’s testimonial is the most powerful and effective type of video content. It helps a lot when you need to build brand trust and inform your target…" canonical: "https://virtualinnovation.co.nz/5-questions-to-boost-credibility/" language: en-NZ --- [Skip to content](#main-content) On this page Quick answer A customer’s testimonial is the most powerful and effective type of video content. It helps a lot when you need to build brand trust and inform your target audience of how great your products or services are! ![5 Questions To Ask In A Video Testimonial article image for Virtual Innovation](/blog-images/5-questions-to-boost-credibility.webp) 5 Questions To Ask In A Video Testimonial article image for Virtual Innovation ### Why a Video Testimonial is Your Most Powerful Marketing Tool ![Client giving a video testimonial](/wp-content/uploads/2020/06/testimonial3_img-300x257.png "Web Design Image") How do you really know if a company or product lives up to its claims? The answer is simple: watch a [**video testimonial**](https://en.wikipedia.org/wiki/Testimonial). A video testimonial gives prospective customers authentic, first-hand insight into your products or services. Compared to written reviews, a **video testimonial** carries more emotional weight and credibility. It’s the most powerful form of social proof that builds trust and converts viewers into paying customers. If you’re not already using video testimonials in your marketing strategy, now is the time to start. --- ### Top 5 Questions to Ask in a Video Testimonial ![Customer sharing feedback in a video testimonial](/wp-content/uploads/2020/06/testimonial1_img-276x300.png "Web Design Image") To capture effective and persuasive video testimonials, ask your customers these five questions: #### **1\. What was your main concern before working with us?** Most customers have initial doubts—maybe about pricing or performance. Asking this question helps showcase how real clients overcame those doubts, making your **video testimonial** more relatable and trustworthy. #### **2\. After working with us, what are you most happy about?** This helps set positive expectations. A great **video testimonial** should highlight emotional wins and customer satisfaction to reassure future prospects. #### **3\. What has changed for you since working with us?** Specific, tangible outcomes make a testimonial compelling. Ask for detailed answers that align with your unique selling points. #### **4\. What surprised you the most about working with us?** Unscripted moments and unexpected benefits create authenticity. This question makes your **video testimonial** feel natural, not rehearsed. #### **5\. Would you recommend our services to others?** A straightforward, powerful endorsement. This wraps up the **video testimonial** with a strong call-to-action from someone who’s been in your viewer’s shoes. --- ### **Example of a Video Testimonial** Here’s an example of how a satisfied client can help build your brand authority through a simple yet effective **video testimonial**. ### **Why You Should Start Using Video Testimonials Today** ![Video testimonial success story](/wp-content/uploads/2020/06/testimonial2_img-300x214.png "Web Design Image") Video testimonials can be repurposed across your website, social media, email campaigns, and landing pages. They increase conversions, reduce buyer hesitation, and improve your overall brand credibility. If you’re looking to improve your existing **video testimonial** or revamp your testimonials page, our team at [VirtualInnovation.co.nz](/) is here to help. → [**Book a free consultation today**](https://go.virtualinnovation.co.nz/widget/bookings/discovery-call-vi) and let us help you elevate your brand with high-quality **video testimonials**. Need a hand? ## Let’s make your website work harder. Tell us what is slow, clunky or costing you leads. We will show you a practical next step. [Book an intro call ](https://go.virtualinnovation.co.nz/widget/bookings/discovery-call-vi)